Moving a Recording
If a call recording was associated with the wrong Account/Opportunity/Lead, you can move it to the correct one.
Note: Moving a Chorus recording WILL NOT move the Record in Salesforce. If you move a recording >5h after the meeting is over, we will mark the Stage as 'Unknown' to ensure consistency with your Salesforce data.
Step 1: Click on the settings icon next to the Meeting Name
Step 2: Select the Associated Record in the dropdown you would like to move the recording to
Removing a Recording
If there’s a recording that you don’t want in Chorus, it can be removed from the Account Page that the recording is currently on. Currently, only admins and the owner of the recording can remove it.
The steps to do so is the same as above, just click Delete Recording, and you're good to go!