Indepth Analytics Page

The Analytics page is the go-to place for anyone that loves digging into the data. This view will show the high level metrics across your team’s conversations. There are three different dashboards in the Analytics section:

1. Moments *default view* - You can search for any of the existing Chorus Themes, your team’s custom Topics and Competitors, or literally any keyword you’re curious about. This is your google search across all your recordings, go crazy :)
2. Activity - Self explanatory, this view will show you the base line metrics on # of calls and minutes on call for your team
3. Talk / Listen - This dashboard will show the high level overview of your team’s Talk / Listen metrics. You will also see a summary of your team’s Engaging Questions by scrolling down on this page.

Pro Tip: You can use the filters on the top of the page to filter down by Timeframe, Team, Rep, Salesforce Opportunity.

Read on for some easy ways to get value from the Analytics page:

Talk Track Adoption

Most Chorus customers are in very dynamic markets - their products are constantly changing, and so are their talk tracks. Just enter in the Theme, Topic, or Keyword you’re looking for. Example: “Next Steps”

Chorus will show you the breakdown of:

• How often a theme is coming up over time
• Win / Loss ratio was brought up (requires a minimum of 12 deals in the time range)
• Breakdown of how often it has come up in each Rep’s recordings by percentage (hover over to see the details)
• What time it comes up in the conversation

Competitive Insights

1. Search for a competitor name
2. Filter to Deals instead of Meetings - look to see the percentage it’s coming up over time
3. Click “View Moments” - this is a Smart Playlist that will show you all the times Competitors came up. From this page you can comment on a call or share the moment with your team, or save it to a playlist

Decreasing Discounting

1. Search by “Discounting”
2. Filter to Deals instead of Meetings - look to see the percentage it’s coming up over time
3. Scroll to the bottom of the page - Chorus will show you when in the call Discounting came up - be on the looking for you Discounting coming up early in your team’s conversation!
4. Click “View Moments” - this is a Smart Playlist that will show you all the times Discounting came up came up. From this page you can comment on a call or share the moment with your team, or save it to a playlist

These are just a few of the ways our top users leverage Chorus analytics, but if you have questions on how to make the most of your Chorus data, contact your Chorus CSM!