Where to Find Your Trackers
Now that you’ve made some trackers, let’s walk through where to find them.
Option 1: Across Calls
To see how often a specific topic is coming up across conversations, head over to our Analytics suite. The first several tabs will show you how often topics like your competitors are coming up and which stage of the sales cycle they tend to come up in. For more information on using Analytics suite, click here.
You can also search for any topic that's top of mind, like Product Feedback or Discounts, by clicking on in-depth reporting, setting your filters to the right types of conversations (ex. sales vs CS calls for deals set to close this quarter), and searching your topic. For more information on using indepth reporting, click here.
Option 2: Individual Call
If you click into a specific call, you can see your trackers by clicking into the search bar on the right hand side:
You can click on the tracker to see where in the call the keywords or phrases were mentioned, view a transcript, and listen to those individual moments.