What's Needed for Chorus to Record?
Whether you're a first-time Chorus user, or you're wondering why your call didn't record, we prepared this guide to ensure nothing slips through the cracks. For Chorus to join and record a meeting, a few criteria need to be met. Let's make sure you have those checked off first:
- Do you have a Recorder License?
Chorus provides two types of licenses: Recorder (Chorus records your meetings) and Listener (means you cannot record calls, but you have full access to calls in the system). You can check what license you have by asking a Chorus Admin to check the User Management page.
- Do your calendar events contain a video conference link?
Chorus needs to know where to go to join your meeting. Think of a video conference link (like Zoom or GoToMeeting) as giving Chorus the location of your meeting.
- Is your calendar synced?
This is important because Chorus "scans" your calendar for meetings to join. You can double check that your calendar is synced by logging in and going to Personal Settings.
- Did you press "Pause" or "Stop" from the Zoom Controls?
Pressing Pause or Stop from the Zoom controls will stop the recording both in Zoom and Chorus. (Note: This applies only if your organization has configured the Native Zoom integration).
- Were any changes made to your calendar event within 10 minutes of the meeting start? Chorus scans your calendar every ~10 minutes, so if an event was created, an external participant was added, or a video conference link was changed/added within 10 minutes of start time, it could prevent Chorus from joining.
- Does your calendar event have at least 1 external participant?
An external participant is someone who has an email domain different from your company's email domain. More specifically, it is someone who has a different email domain than you AND it is not a personal email domain like @gmail.com or @yahoo.com. By default, Chorus does not join video calls for your internal meetings since these meetings can contain private or sensitive information.
- Did your external participant RSVP "no" to the meeting?
If the person outside your organization declined your calendar event but showed up anyway, Chorus will not join because it thinks the meeting wasn't going to happen. Chorus will still join if any external participant RSVPs "yes," "maybe," or does not RSVP at all.
- Do you use a "waiting room" in your video conference calls?
That's a-ok if you do; if you are NOT set up with the Chorus Native Zoom integration, you'll just need to manually add Chorus into the meeting .
- Did someone use a cell phone, but didn't dial into the conference line?
Chorus only records audio that goes through the conference line in your calendar event. If a rep is in a Zoom meeting, for example, but calls their prospect on their cell phone, Chorus will only record the reps voice.
- Was Chorus removed from the meeting?
For compliance reasons, once Chorus is removed from a meeting, it cannot rejoin that same call. Instead, the meeting would need to be ended and started over.
- Was there about 15 minutes of silence at the beginning of the meeting?
Chorus will automatically leave a meeting and thus not record it after roughly 15 minutes of silence.
- Check out the Calendar bar on the right side of the My Recordings page in Chorus. This bar will show you all the upcoming meetings on your calendar and whether Chorus will record them or not, and why.
- If you want Chorus to join a live call you can do this by going to https://chorus.ai/record and copy/paste your conference link.
This link is also accessible on your calendar pane on My Recordings:
- Upcoming Recordings Calendar: https://chorus.ai/my-recordings
- Add Chorus to a live call: https://chorus.ai/record
- For Admins: Meeting Recording Rules (Note: changes will affect ALL users in your organization) https://chorus.ai/settings/organization/meetingrules
Related article search terms
- Why was my call not recorded?
- Why was my call not joined?
- No recording for a meeting.
- Chorus didn't record my call.
- Where is my call recording?
- Tips for recording meetings.
Need more help? Email us at firstname.lastname@example.org