Cold Call Central for SDRs

Welcome to Cold Call Central! This functionality is designed to help you refine your cold calling craft by better understanding which calls connect, which don’t and why.

For more resources on Cold Calling, click here. 

You may have noticed your main Chorus page, Recordings, looks a little bit different. Your new default Recordings page displays: 

• A few purple columns to easily show you which calls Connected, got stuck in a Phone Tree, went to a Gatekeeper, and which went to voicemail. These purple columns display the results of Chorus Smart Call Disposition AI which automatically determine which disposition(s) each call is.
• By default, this view shows you only your connected calls over the last 7 days. You can change this by filter and sorting your calls by disposition.
• We’ve also added a column that imports the disposition recorded in your Dialer. 
• As always, there is a column for automatically tracking next steps and scheduling. 

Adding these purple columns to filter and sort your calls to see specific results can be done by clicking on “Add Filters”. On the left side panel, you’ll see a list of filters. Scroll down that list to the Cold Call Central filters, and select the disposition(s) you’re interested in. Click “Apply Filters” to save the changes. 

If you find there is a set of filters you often use, you can have these filters on by default by clicking “Save View” and entering a name for this filtered view. 

Not sure what to make of the dispositions? Just want to make sure you’re on par? Here’s a chart to lay it all out for you:

You can leverage this information to help you onboard faster if you’re new to the role, simplify your AE handoffs by sharing your connected call with them, request feedback from a manager when you ran into a tough gatekeeper, and find out what works best to get your calls connected by listening to your team member’s (and your own!) successful connected calls. 

Happy cold calling - you got this!

Additional resources:

Chorus.ai + SDR Teams: Intro to Cold Call Central

Setting up Cold Call Central for Admins 

Cold Call Central for SDR Managers