Q: How do I Ensure I'm Seeing The Most Up-To-Date Call Information in Chorus?
Occasionally we hear folks aren't seeing recent calls showing up in Chorus or other recent data, and are wondering what to do about it. This issue is almost always due to your browser, and we've got some tips to fix it.
Q: Chorus doesn’t appear to refresh for me - how do I make sure that I’m seeing the most up-to-date call information in Chorus?
A: Fear not! Often clearing the browser cache and cookies will force the browser to retrieve the newest available version of site content and fix some common issues.
Click here for a short video on how to clear cookies and site data only related to Chorus.ai, and below are step-by-step instructions (for Chrome browser):
- Use this browser configuration direct link: ( chrome://settings/siteData ) - it will open the "All cookies and site data" list.
- In the search field in the upper right corner, search for "chorus.ai"
- Use the trash icon next to any entries that are returned from the search
And presto! With a cleared cache and cookies, your browser should be able to retrieve the most current information from Chorus.